Sales mastery: Understanding sales metrics & key performance indicators (KPIs)
NGLCCNY is partnering with Verizon Small Business Digital Ready to provide education, insights, workshops, and virtual events through the free-to-use platform. Register here or copy and paste the URL below to set up your free account.
https://digitalready.verizonwireless.com/partner-nglcc-ny
Know your numbers! This webinar offers a comprehensive overview of financial, operational, and customer-related metrics, explaining how each one impacts the business. Participants will gain insights into tracking revenue, profit margins, customer acquisition costs, churn rates, and other vital metrics. In this Ask the Expert session, small business owners will learn how to identify and interpret the key performance indicators (KPIs) and metrics essential for assessing their business's overall health and performance. We will also cover tools and techniques for accurate data collection and analysis. By the end of the session, business owners will be able to leverage these insights to make informed decisions, drive growth, and ensure long-term success. Sign up now!

Luz is a transformational Coach, Trainer, and subject matter expert in Professional Development, trusted by organizations and C-Suite executives to turn potential into measurable, bottom-line performance. Through her proprietary G.A.I.N. Model, Luz delivers what executives and organizations care about most: results. Organizations that invest in Luz's coaching and training programs see an average 3x+ return on their investment, in stronger leadership, lower turnover, and cultures built for sustainable growth. She is a sought after speaker on emotional intelligence, cultural awareness, leadership development, and team performance.
Date and Time
Monday Jul 20, 2026
2:00 PM - 4:00 PM EDT
Location
This virtual event is through the Verizon Small Business Digital Ready platform.
Fees/Admission
This virtual event is free to attend.