Verizon SBDR: Customer service excellence as a competitive advantage

NGLCCNY is partnering with Verizon Small Business Digital Ready to provide education, insights, workshops, and virtual events through the free-to-use platform.  Register here or copy and paste the URL below to set up your free account.

https://digitalready.verizonwireless.com/partner-nglcc-ny


 

Exceptional customer service is the foundation of a thriving business. This module focuses on delivering service that not only meets but exceeds customer expectations. Participants will learn how to create a service-oriented mindset, resolve issues with empathy, and foster customer advocacy that drives referrals and repeat business.

Luz works as a Diversity, Equity, and Inclusion Consultant, and is a highly engaging emotional intelligence expert, speaker, and consultant.